IT OFFICER

WE ARE  HIRING

Senior IT Officer – Infrastructure & Integrations

Reporting to:  Head , Technology Services

Dar es Salaam, Tanzania .

Ecobank Tanzania is looking for a dedicated and skilled Senior IT Officer- Infrastructure & Integrations to join our team in Dar es Salaam, Tanzania.

Please read details Below:-

Job Summary:
To manage IT infrastructure operations and integrations, ensuring seamless and efficient support for
both business and regulatory projects.

Key Responsibilities
Business Performance:
• Manage the integration of various IT systems and applications to enhance business
processes.
• Monitor 3rd Party vendors and service providers, evaluating performance and ensure
service level agreements are met.
• Review IT- related costs to ensure they remain within the agreed budget.

Customer Management:
• Provide technical support and training to end-users to resolve TT-related issues.
• Ensure timely resolution of user support requests and maintain a high level of user satisfaction.
• Ensuring near-continuous availability of all systems and digital platforms.

Leadership and people management:
• Share knowledge and best practice
• Provide feedback to various supporting units

Process, Controls and Operation Performance:
• Oversee the installation, configuration, and maintenance of the bank’s IT infrastructure.
• Manage the integration of various IT systems and applications to enhance business processes.
• Lead IT projects related to infrastructure upgrades, system integrations, and regulatory compliance
• Coordinate with different teams both internal and external to ensure successful projects delivery
• Collaborate with project teams to plan and execute integration strategies for new and existing
systems

Strategic Initiatives:
• Support automation of operational processes to maximize work efficiency.
• Infrastructural support on the expansion of branches and ATMs

Qualification & Experience:
Educational Background: Bachelor’s degree in computer science, Telecommunication or
other related fields of study.
• Cisco Certified NetworkProfessional CCNA routing and switching
• ITIL Foundation certificate in IT service management
Professional Experience: Minimum of 5 years of experience in IT infrastructure management, system
integration, and user support, preferably within the banking or financial services sector

If you are interested and meet the selection criteria, please submit your Curriculum Vitae by March 24th , 2025

to: ETZ-RECRUITMENT@ecobank.com

Please note that only shortlisted candidates will be contacted.