SUPERVISOR

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

About the role

The Housekeeping Supervisor is a key individual in achieving the goals and quality standards of the housekeeping department. The Housekeeping Supervisor must impact all elements of the department from standards of cleanliness and employee morale to budgetary goals and inter-departmental relations. As such, the housekeeping supervisor has responsibility for:

What you will do

• Primary operation of the Housekeeping Department on a day-to-day basis.
• Working with the Director of Housekeeping and Assistant Housekeeping Managers to be proficient in the administrative operation of applicable departments of responsibility, and, for other special projects as may be requested.
• Supervise Room Attendants, House Attendants and Public Area Attendants to ensure their assignments are completed to expected standards.
• Having a working knowledge of all housekeeping cleaning equipment and preventive maintenance program for such machines. Responsible for training all employees on proper usage and handling of cleaning equipment and chemicals.
• General cleaning programs for the public areas and outlets of the lodge underdirect responsibility of the housekeeping department.

What you bring

Experience: At least 6 months housekeeping experience. Previous supervisory experience in hospitality industry preferred.

Skills and Abilities: Fluent in English and ability to operate computer.

Travel required: None

Hours required: Nine-hour shift with one hour unpaid break; scheduled days and times may vary based on business level

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

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