SUPPLY CHAIN DEVELOPMENT

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Job Summary

• To lead and direct the strategic delivery of the SME Customer Value Proposition
• Mobilize a wide range of capabilities across Absa Tanzania and the Absa Group focusing upon aligning with the customer’s requirements and developing the range of products/services.

Job Description

Main accountabilities and approximate time split

Accountability: Sales and Service: – 30%

• Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives
• Formulate business development strategies and objectives to meet changing market needs.
• Monitor conformance of team using new relationship development procedures.
• Monitor results of customer surveys against target service quality standards.
• Monitor levels of complaints and quality of handling.
• Proactively researches competitive threats/opportunities within the team’s market and geographical area.
• Communicates all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes.
• Keep customers advised on the expected ‘delivery date’ for product/credit applications.
• Monitors and ensures adherence to risk service standards

Accountability: Business Management: – 40%

• Jobholder will be a very experienced practitioner who has direct contact with SME customers and will be required to provide a recommendation of credit applications and will be jointly accountable together with the SME Credit Team for the justification of that exposure.
• Stay abreast of industry trends, role players and in country opportunities and challenges to ensure that the business is well positioned to provide competitive and industry leading product and services.
• Develops and maintains a detailed knowledge of the SME sector in Tanzania
• Control and manage the risk profile for the overall Team portfolio.
• Manages performance of the team against key financial (risk-adjusted contribution) sales, service and operational targets.
• Champion, manage and monitor implementation of change impacting the team
• Manage segmentation of the portfolio.

Accountability: Staff Management: – 30%

• Lead the SME Team through a team -based management approach.
• Help team members to identify strengths and weaknesses in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
• Coach team members on relationship development, service quality and risk.
• Assess managers’ performance against contract.  Review and input to Performance Development   Reviews

Risk and Control Objective

• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline.

Technical skills / Competencies

Role / Person Specification

Education and Experience Required

Honors B.sc-degree in Finance / Business Sciences or a related NQF Level 6 equivalent qualification

(10) years’ experience in the Financial Services sector which must include proven experience

(3) years’ experience on a senior management level

(5) years in a client facing role in banking.

Knowledge & Skills: (Maximum of 6)

• Strategic thinker
• Strong Leadership ability
• Effective communication skills
• Experience managing diverse teams
• Experience of operating in a changing environment
• Combination of risk awareness and commercial savvy
• Relevant senior business leadership experience

Competencies: (Maximum of 8 competencies)

• Entrepreneurial and commercial thinking
• Adapting and responding to change
• Coping with pressures and setbacks
• Formulating strategies and concepts
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Leading and supervising
• Working with people

Absa Values

Absa’s Values and Behaviours represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

• Trust
• Resourceful
• Stewardship
• Inclusive
• Courage

Education

Bachelor’s Degree: Chemical Engineering, Bachelor’s Degree: Civil Engineering, Bachelor’s Degree: Commerce (Required), Bachelor’s Degree: Electrical Engineering, Bachelor’s Degree: Mechanical Engineering, Bachelor’s Degree: Metallurgical Engineering, Bachelor’s Degree: Microelectronic Engineering

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Closing Date : 25th February, 2025.